Refund policy

1.  Custom or Personalized Orders 

  • Due to the handcrafted and personalized nature of our products, ALL SALES ARE FINAL.
  • Returns, exchanges, or refunds are not accepted unless the item arrives cracked, damaged, shattered (LIBBY GLASS CUPS ONLY).

2.  Damaged Items - *REPLACEMENTS/REFUND ARE NOT GUARANTEED

Please inspect your order upon receipt and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  • If your order arrives damaged, please contact us within 2 days of receiving your order.
  • To process your claim, we require:
    • A clear description of the issue.
    • Photographic evidence of the damage.
  • Once we review your claim, we will either:
    • Offer a replacement of the same item, or
    • Provide a refund if a replacement is not feasible. NO GUARANTEES.
    • Other items - Please contact us to discuss the issue and come to a resolution/agreement.

3. Order Cancellations

  • Once an order is placed we are unable to accept a cancellation request.

4.  Non-Returnable Items

Certain types of items cannot be returned, custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale/discounted items.

  • Custom or personalized items.
  • Items that have been used or altered in any way.

5. Warranty

  • We are deeply passionate about creating handcrafted items that embody the uniqueness and charm of craftsmanship.  Each piece we produce is a reflection of our dedication to quality, attention to detail, and love for originality.  Our goal is to provide quality and unique products to our customers, however things happen and we will try to correct those issues within the 30 day return policy.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  We are no longer responsible after the 30 days has past,

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at perezprints24@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  If your return is accepted, you will be given the option of either replacing the item or a refund of the returned item.  A return shipping label will be sent to you, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  For refund, the amount of item purchased (minus shipping cost) will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us perezprints24@gmail.com.

For any questions or concerns regarding our return and refund policy, please contact us at perezprints24@gmail.com.